divalore Privacy Policy

This page describes what we collect when you use divalore and how we keep that data protected. We take privacy seriously—your personal information is encrypted, stored securely, and never sold to third parties. We collect only what is necessary to operate divalore, verify your identity, process payments, and comply with legal obligations.

When you register on divalore, you provide your name, email, phone number, and date of birth. When you deposit or withdraw, we record your payment method and transaction history. When you play games or view football markets on divalore, we log your activity for security and dispute resolution. We describe each of these practices below.

Our services on divalore are available only where local law permits. If you have questions about how we handle your data or how divalore complies with privacy laws in your region, contact us via the Help section on our website.

What data we collect on divalore

We collect data in three categories: account information, transactional information, and activity logs.

Account information: When you register with divalore, we collect your name, email address, phone number, and date of birth. We may also ask for a government ID and proof of address during verification. We use this information to confirm your identity, prevent fraud, and comply with anti-money laundering laws.

Activity logs: We record your logins, games played, bets placed, and withdrawals on divalore. This includes timestamps, bet amounts, game outcomes, and device information (browser type, IP address). We use these logs to detect fraud, investigate disputes, and improve divalore's security.

How we use your data on divalore

We use your data for six main purposes: account management, payment processing, fraud prevention, legal compliance, customer support, and service improvement.

• Account management: We use your name and contact details to send account notifications, password resets, and important updates about divalore.
• Payment processing: We share transaction details with our payment processors to complete deposits and withdrawals via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment.
• Fraud prevention: We analyse activity logs to detect suspicious behaviour, duplicate accounts, and unauthorized access on divalore.
• Legal compliance: We may disclose data to government authorities if required by law (for anti-money laundering investigations, for example).
• Customer support: We use your data to respond to inquiries, investigate disputes, and resolve issues on divalore.
• Service improvement: We use anonymised activity data to understand how divalore is used and improve our games, payment flow, and user experience.

Data storage and third-party processors

We store your data on secure servers located in multiple regions, which may sit outside your jurisdiction. Our servers are encrypted and protected by firewalls and access controls. We do not store your payment card details; payment processors handle those securely.

We use third-party service providers to process payments, send emails, and host our servers. These processors are bound by confidentiality agreements and may only access your data to provide their service. We review our processors regularly to ensure they meet our security standards.

We retain your account data for as long as your divalore account is active. After you close your account, we keep financial and transaction records for seven years (required by law), then delete other personal information. If you request deletion of your data, we will comply unless legal obligations require us to retain it.

Your rights regarding data on divalore

You have the right to request your data, ask us to correct inaccuracies, and request deletion where applicable. To exercise these rights, contact divalore support with your request. We will respond within seven days with your data in a portable format (for example, a spreadsheet) or an explanation if we cannot comply.

You may object to our use of your data for marketing or analytics; however, we will continue to use your data for account management, payment processing, and legal compliance. You may opt out of marketing emails by clicking the unsubscribe link in any divalore email.

Cookies and tracking on divalore

divalore uses cookies to remember your login session and track your activity on our website. These cookies are stored on your device and allow us to recognize you when you return to divalore. We do not use cookies to track you across other websites.

You may disable cookies in your browser settings; however, this may prevent divalore from functioning correctly. We also use analytics tools to understand which pages are popular and how users navigate divalore. This data is anonymised and does not identify individual users.

Contact us about privacy on divalore

If you have questions about this policy or how we handle your data on divalore, contact our support team via the Help section on our website. We will respond to privacy inquiries within seven days. For matters related to football markets (Liga 1, Piala AFF, Champions League) or payment options (DANA, e-wallet, mobile banking, local payment, online payment), our support team can also assist.

This privacy policy may be updated from time to time. We will notify you of material changes via email. Your continued use of divalore after notification constitutes acceptance of the updated policy.

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